Terms & Conditions
Second Run DVD (THE COMPANY) contracts are made and
orders accepted only upon and subject to these terms and
conditions of business. These terms and conditions do not
affect your statutory rights in any way.
We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the
best possible service. We will not e-mail you in the future
unless you have given us your consent. We will give you
the chance to refuse any marketing e-mail from us at the
bottom of our e-mails.
The type of information we will collect about you includes:
* Your Name
* Delivery Address
* Phone Number
* E-mail Address
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate
and up to date. You can check the information that we hold
about you by e-mailing us at email@example.com If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely
in accordance with our internal security policy and the
We may use technology to track the patterns of behavior
of visitors to our site. This can include using a cookie
internet file which would be stored on your browser. You
can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify
you unless you modify your browser settings.
If you have any questions/comments/feedback/suggestions
about privacy, you should e-mail us at firstname.lastname@example.org
All credit card details that are given to us by you the
customer are done so on a secure server using Protx. The
transfer of the purchase details from our site to Protx
are encapsulated using the their encrypted and digitally-signed
protocol. This uses a combination of standard methods to
ensure that the information passed is secure and tamper-proof.
Please note we do not store any of our customers details
Some items are made to order. You can contact us at email@example.com within 48 hours
of placing your order to cancel the order with all money
being returned minus the credit card charge within 30 days.
Payment by credit card or Debit card is required in advance
Goods supplied by Second Run DVD to customers remain
the property of the company, until paid for in full by the
Orders are subject to acceptance by the company and to availability
of goods and will be invoiced at prices ruling at the time
Order are subject to no minimum order value. Orders placed
will be despatched within 28 days maximum, unless we have
contacted you and agreed alternative terms. Usually orders
are dispatched within 7 days of receipt of order as long
as all goods are in stock, if something is out of stock
we will notify you before the goods are dispatched.
We are not liable for damage incurred to goods in transit
or for non-delivery.
Delivery charges are based on the customers location and
quantity of goods and are currently as follows:
UK - £0.00 + £0.00
per gram per deliverable item
Europe - £1.50 + £1.00 per gram per deliverable item
Rest of the World 1 - £1.50 + £1.00 per gram per deliverable item
Rest of the World 2 - £1.50 + £1.00 per gram per deliverable item
MINIMUM ORDER CHARGE
A charge of £0.60
will be added to orders below £5.00 in value.
Claims can only be made through the Second Run DVD customer service department by e-mail: firstname.lastname@example.org.
Any claims made before prior communication with the Second Run DVD customer service department will not be considered.
For orders sent by courier, You should check the goods upon
delivery, any need for a claim against which should be done
so within a 'reasonable time'
All goods must be counted upon receipt. Any shortage must
be indicated on the delivery note at the time of delivery.
All goods must also be checked for damages upon receipt.
Any damage must be indicated on the delivery note at the
time of delivery.
All goods must be checked at the time of delivery. This
does not affect your statutory rights as a consumer.
Any claim in respect of the above should be made by e-mail
to email@example.com within 48hr of the delivery.
No claims will be entertained unless the above conditions
are strictly adhered to.
No credit or refund will be give for any goods ordered
in error by the customer.
No credit or refund will be given for any losses due to
the incorrect storage or merchandising by the customer,
of any goods supplied by Second Run DVD. Please read
and adhere to the care instructions that are supplied with
all our products.
If you find that you are not satisfied with any product
or service please feel free to contact our customer service
department at firstname.lastname@example.org you will receive a written
response within 7 working days. We will endeavor to resolve
any complaint within a further 14 working days.
MISTAKES IN BILLS, RECEIPTS OR PAYMENTS
Any mistakes in bills, receipts or payments will be rectified
as soon as possible, and at the latest within 30 days of
agreeing to do so. Guarantee All goods offered by the company
are guaranteed to meet statutory requirements. However,
the company cannot accept responsibility where goods supplied
are subject to further processing or repackaging by the
We Accept the following methods of payments:
Delta, MasterCard, Switch and Visa